Shipping Policy

We understand that you are excited to receive your order. At Alice of Melbourne, we do our best to ensure that the shipping process goes as smoothly as possible.

Average Delivery Times

We are committed to providing the best value for money. That’s why we choose to ship products directly from our supplier. This allows us to significantly save on transportation, storage, packaging, and shipping costs, and offer the products at a fair price. Every order is processed within 24 hours, and the average delivery time is 7 - 21 days. 

Always FREE Shipping

Every order is always delivered to your home FREE of charge.

Track Your Order

Once you've completed your purchase, you'll receive two emails from us. The first will be a confirmation email to let you know we've received your order. Within 24 hours, you'll receive a second email containing your tracking number. Simply click the tracking link in that email to follow your parcel's journey.

Questions about your order?

Please contact us at info@aliceofmelbourne.com, and one of our customer service specialists will assist you shortly.

We understand that you want to know when to expect your order, and we strive to fulfil our promise. However, please note that unforeseen circumstances, such as extreme weather conditions or delays with carriers, may affect the delivery time. Thank you for your trust in us!